FAQ

memmoly's Video Books are wedding and other event video albums with an embedded video player and speakers. It’s the perfect family album to share your wedding video, engagement video, elopement video or any other video right at your fingertips. memmoly video books are also referred to as video books, video albums, film books, playbooks and video brochures. 

If you already have access to the video, you can upload a link to the video on the products page and I will pre-load it for you. The link can be a YouTube, Vimeo, Dropbox, Google Drive, etc.

If you don't have access to the video, you can connect the video book to any computer with the provided micro USB cable and upload your video onto the device, just like how you would do it with any other USB drive. You can easily drag and drop new video files onto it or delete old video files off of it.

Please note: The video needs to be 16x9 ratio (1920 x 1080 or 1280 x 720 resolution), otherwise you may get an error that says 'NO FILE'.

If this error comes up, you are required to resize the video aspect ratio using free softwares such as Adobe Video Resizer (https://www.adobe.com/express/feature/video/resize).

If you have any questions when loading the video(s), please do not hesitate to contact me on hi@memmoly.com

There is no limit to the length of video(s). However, the length of the video(s) is truly limited by the 4GB of internal memory. 

We recommend videos up to 15 minutes in length for the best experience. There should be plenty of memory for your wedding highlight films or any other short form videos. 

The battery lasts for about 4 hours. It can last on standby for about 12 months on a full charge. memmoly video books are shipped partially charged so a full charge is recommended before enjoying your video book.

You can organise the videos on the memmoly video books and have them play in a certain order by simply renaming and adding a number before each file. Files starting with the lowest number will always play first followed by the next videos. You can also organise the videos using an alphanumeric order.

The Video Books play all standard file types like .mp4 and .mov. The same video format that is used to upload to social media sites like YouTube, Vimeo and Facebook will work best on the device.

All HD video formats work with the Video Books. We recommend encoding your videos to 16×9 aspect ratio (1920 x 1080 or 1280 x 720) as the videos will look perfect this way. 4K or Ultra HD (UHD) files do not currently work on the Video Books.

If you get an error that says 'NO FILE', you are required to resize the video aspect ratio using free softwares such as Adobe Video Resizer (https://www.adobe.com/express/feature/video/resize). Alternatively please kindly send me the video and I can resize it for you.

If you have any questions when loading the video(s), please do not hesitate to contact me on hi@memmoly.com